Which plan is best for you?

Explore what features you'll get with each of our plans

Features

Starter

$9.99

Agent/Month/Year

Professional

$16.99

Agent/Month/Year

Business

$24.99

Agent/Month/Year

Enterprise

$44.99

Agent/Month/Year
TICKET MANAGEMENT
Email to tickets
SMS to tickets (*Twilio integration)
Merge tickets
Split tickets
Link tickets (child / parent relationship)
Add public and internal notes to tickets
Custom ticket views
Agent collision detection
Realtime ticket notifications
Ticket escalation
Multiple ticket forms
Customizable ticket properties
Automatic email notifications
Export tickets
Time tracking
Time entry invoicing
Canned responses
Ticket message tracking
Multiple ticket agents
Customer satisfaction surveys
CUSTOMIZATIONS
Custom domain mapping
Customizable sub-domain
Customizable popup and embedded widget
Multi-Language
Multiple supported languages
Dynamic content (Language) placeholders
Helpdesk rebranding
Multiple portals / brands
Customizable portal / themes
Customizable groups
Agent companies restriction
Gamification
Customizable Agent roles & permissions
Customizable email notifications
Customizable customer fields
Customizable company fields
Customizable ticket forms
Customizable ticket properties
Customizable time entry rates
Customer departments
EasyPass (Part Time Agents)
Trakdesk (Powered by Trakdesk) branding removal
MULTI-CHANNEL SUPPORT
Multiple support email accounts
Twilio sms integration
Customer portal / self service
Multiple Twitter accounts
Multiple Facebook accounts
Social sign in: Google, Facebook & Twitter
Website widget (Popup, Embed)
AUTOMATION
Automatic ticket assignment (Round robin)
Events triggered workflow
Automatic automations
Macros
Ticket scheduler
Automatic notifications
Email / SMS commands
SLA MANAGEMENT
Rules management
Business hours and holidays
Multiple business hours
Multiple SLA policies
Group and company SLA
Multiple SLA violation notifications
Response overdue violation notifications
KNOWLEDGE BASE
Group, company and department restrictions
Article commenting / voting
Tickets to knowledgebase
Fully optimized (SEO) customer portal
ANALYTICS & REPORTS
Basic reports
Advanced reports
Ticket drill-down capability
Scheduled reports
Export report (CSV, PDF) formats
Security audit report
MIGRATION
Import tickets
Import customers
Import companies
Zendesk migration
Data export
SECURITY & CONTROL
Secure data transmission (Https)
Custom SSL certificate
Single Sign On (SSO, SAML)
Social sign in: Google, Facebook & Twitter
Active Directory Integration
User session expiration
Customizable agent roles & permissions
IP whitelisting
Password Policies
Security access logs
Domain blacklist
Email address blacklist
Email spam control
Custom DKIM
Custom SMTP server
APPS & INTEGRATIONS
Quotes, invoice and services
Parts and purchases management
Ticket dispatcher and agent tracking
And many more... View All
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