Redefine the way you provide support to your customers
A fully customizable customer support software and helpdesk solution with all the necessary tools to provide exceptional customer support while earning customers smiles.
Get up and running in minutes with a helpdesk that can be customized to meet your specific needs.
Enjoy the peace of mind while managing your customers and agents, all in one place.
Provide exceptional customer support, scale your business and earn customers smiles.
Trakdesk is a company born out of necessity. We felt that the current market for customer support software had become stagnant - we were completely disillusioned with what was available. Not only was the software available sluggish and outdated, it also had very limited user features and an unfriendly UI.
Due to this restricted nature, customer service agents were having to utilize a number of different applications to do one job. This is both frustrating for the agent and for the customer. Ultimately, the customer is left feeling disenchanted about the company they were dealing with.
I've evaluated a lot of Help Desk solutions, but Trakesk always kept rising to the top. Their solution is easy to use and is packed with a ton of features. What stood out the most to me was their willingness to listen to client needs and make enhancements as appropriate. This is very refreshing in today's marketplace. Equally impressive is their ongoing client support.
It has literally been years of searching for a friendly interfaced, easy to use, cost efficient and fully featured service desk solution. We finally bumped into trakdesk and never looked back. Moving from our old helpdesk to trakdesk was extremely easy. We had everything setup and running within 1 hour after registering. From the first day, and even during our 30 days trial period, the Trakdesk magicians have always provided us with amazing support.
After trying all the major helpdesk systems on the market, we found Trakdesk to be the most complete and competitive, with all the features we needed. It has been very easy to customise and brand to our company. Having Trakdesk in place has helped us to keep track of our customers and support inquiries efficiently and in a timely matter. Support is the best we have come across and feature requests have been implemented wherever possible, which gives confidence that Trakdesk listen to customer requirement and act on them. Many thanks for transforming our support team from zero to hero!
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